Travel Guide

Travel Guide for International Patients

If you have decided to travel from your home country to our hospitals for high-quality medical care, preparations made in advance with thorough research can help make your experience a smoother and easier one.

After confirming your appointment with the doctor, contact the hospital for specifics on the duration of your medical procedure and recovery, the required reports and certificates to show your medical history and results of previous examinations, as well as any additional fees and deposits.

An official invitation from the medical centre would help support your visa application to enter Malaysia if necessary. Be sure to translate all your documents to English and get an interpreter if needed. Think through the logistics of your travelling period to arrange for transport and book accommodations accordingly before your trip.

Having a flexible schedule or buffering a few extra days for your trip back home is always ideal in case your estimated rehabilitation period after treatment takes longer than expected. Lastly, remember to arrange for a remote consultation with the doctor upon your return to your home country.

Preparing for Your Trip

Passport & Visa
Passport-sized photographs
Doctor Reference Letter/Medical Documents
Proof of Employment
Income Tax Return Photocopy
Health Condition Form
Consent for Isolation Form
Relation Proof with Accompanying Applicant
Emergency Contact Information
Download Your Checklist

Insurance Coverage

Insurance Group

  • PT AA International Indonesia (Across Asia Assist)
  • International SOS Sdn Bhd
  • Global MediCALL Assistance (M) Sdn Bhd
  • EMA Global Assistance Sdn. Bhd.
  • Prestige International (S) Pte Ltd
  • IA International Assistance Sdn Bhd
  • Pacific Health Insurance Co., Ltd.

Third Party Administrators (TPA)

  • AIA Shared services (AIASS) - Regional Health Passport

Flights to Malaysia

From Jakarta
2 hours, 25 mins
3 nonstop flights per day
From Banda Aceh
5 hours, 10 mins
3 one-stop flights per day
From Medan
45 mins
3 nonstop flights per day
From Palembang
11 hours, 35 mins
1 2-stop flights per day
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Airport Transfer

You may request for our complimentary shuttle service (subject to availability)
Please make a reservation at least two days in advance by providing the following information:

  • Name and passport of patient and caregivers
  • Contact details
  • Flight details
  • Appointment details

Alternatively, you can take a GrabCar or taxi from the airport to Pantai Hospital Penang.

Need to book an Airport Transfer?

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Olive Tree Hotel Penang
Hotel Equatorial Penang
Super 8 Hotel @ Bayan Baru
The Corum View Hotel
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Places To Visit

Cheong Fatt Tze Mansion

Immerse yourself in the rich history and culture at The Blue Mansion, one of the most iconic buildings to have won the UNESCO award.

Clan Jetties

Visit a water village built by Chinese immigrants more than a century ago.

Escape Adventure Play

Enjoy an exciting getaway at an award-winning theme park with exciting rides in a natural environment.

Fort Cornwallis

Discover a monument with great historical significance built in the 17th century.

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