Topics
Why Many Indonesians Prefer to Be Treated in Penang Recommended Best Hospitals in Penang Conclusion Sources:In recent years, more and more Indonesians have been traveling abroad not only for vacation but also for medical tourism. One of the most sought-after destinations is Malaysia, particularly the city of Penang. They choose some of the best hospitals in Penang for their medical care.
Penang is not only known for its scenic attractions but also for its world-class medical facilities that offer international standard services at competitive costs. The trend of medical tourism to Penang has seen a significant rise year after year. According to the latest data from the Malaysia Healthcare Travel Council (MHTC), reported by national media such as The Star and Bernama, there were 584,468 medical tourist visits to Malaysia during the first half of 2024.
Interestingly, around 65–80% of these medical tourists were from Indonesia, making Indonesia the largest market for Malaysia's medical tourism industry. This growing interest is driven by several advantages offered by Penang's top hospitals, from geographical proximity and service efficiency to the presence of internationally qualified specialists.
Why Many Indonesians Prefer to Be Treated in Penang
There are several reasons why many Indonesians choose to seek medical care at some of the best hospitals in Penang instead of in their home country. In addition to being a popular destination for high-quality healthcare, Penang is often the top choice for patients from cities across Indonesia due to advantages that are not always available in local healthcare facilities.
Key factors influencing this decision include more advanced medical infrastructure, faster and more efficient services, and easier accessibility compared to other medical destinations. Let’s explore more of the reasons why Malaysians, particularly Penang, are so highly favored:
- Close Proximity to Indonesia
One of the main reasons Indonesians choose Penang for treatment is its close proximity and convenient travel options. With over 65 direct flights weekly from major Indonesian cities such as Medan, Jakarta, Surabaya, and Banda Aceh, reaching Penang is quick and hassle-free. The average flight time is just 1–2 hours, making travel manageable, even for patients in delicate health who require extra comfort during transit.
Furthermore, many of the best hospitals in Penang provide accommodation services or collaborate with nearby hotels to ensure family members have a comfortable stay as well. These conveniences make Penang an ideal medical destination for Indonesian patients seeking high-quality care abroad.
-
More Affordable Healthcare Costs
Another reason Malaysia, particularly the Penang state, is a leading destination for medical tourism is its affordable healthcare costs, especially when compared to other international medical hubs. Many Indonesian patients feel reassured knowing they can access advanced medical procedures at a price that aligns with their financial capabilities without the heavy burden of excessive medical bills.
The best hospitals in Penang are known for transparent pricing. Patients can receive clear cost estimates upfront, either through official hospital websites or via medical consultant teams, allowing them to plan their treatment journeys with confidence. Many facilities also offer flexible payment options and care packages tailored to specific needs such as cancer care, cardiology, orthopedics, and comprehensive health check-ups.
-
Internationally Trained Medical Specialists
Another major draw of Penang is the quality of its medical professionals. Most specialist doctors at the best hospitals in Penang are graduates of top universities in the UK, the United States, or Australia, and many have practiced internationally. They are not only experts in their respective fields but also well-versed in treating international patients, including those from Indonesia.
This global experience ensures a higher standard of care, encompassing holistic diagnostic approaches, transparent communication, and the use of data-driven and tech-enhanced medical decisions. Hospitals under networks like IHH Healthcare Malaysia also implement a value-driven outcome model, focusing on maximizing treatment effectiveness while maintaining efficiency in cost and time, a significant advantage for patients seeking seamless and effective recovery.
-
Easy Communication in Malay and English
Language barriers are often a concern for patients traveling abroad for medical treatment, but not in Penang. The use of Bahasa Melayu, which is very similar to Bahasa Indonesia, allows for smooth and clear communication between patients and healthcare providers.
Many staff members in Penang hospitals in fact, across Malaysia, are also fluent in Indonesian, including doctors, nurses, and front-desk personnel. In addition, most doctors and hospital staff speak excellent English. For patients of Chinese descent, some hospitals even have staff fluent in Hokkien, Mandarin, or Cantonese, creating an inclusive and supportive communication environment that minimizes the risk of misunderstandings and enhances the overall care experience.
When patients feel heard and understood, their healing process tends to be smoother and more positive, making Penang not only a practical choice but also a compassionate one.
-
Integrated Services and Efficient Processes
International patients often value a fast, efficient, and well-coordinated treatment process. The best hospitals in Penang understand this needs and provide one-stop medical services. This means that registration, specialist consultations, lab tests, diagnostic imaging, and pharmacy services can all be completed under one roof, often within the same day.
This setup is ideal for Indonesian patients who may have limited time and prefer to receive a diagnosis and treatment plan in a single visit. Many Penang hospitals also offer same-day services for MRI, CT scans, blood tests, and digital medical reports, allowing doctors to make timely decisions without unnecessary delays.
This efficiency greatly benefits patients who need to return to Indonesia shortly or require immediate medical intervention. By reducing waiting times and streamlining the patient journey, Penang hospitals provide a stress-free and professional healthcare experience.
Recommended Best Hospitals in Penang
If you’re considering receiving medical care in Malaysia, here are several best hospitals in Penang that provide high-quality services with state-of-the-art facilities and technologies:
1. Gleneagles Hospital Penang
Established in 1973, Gleneagles Hospital Penang is one of Malaysia's most established and trusted tertiary care hospitals, renowned for its comprehensive specialist services. With a legacy of over 50 years of experience, the hospital is recognized for its exceptional medical expertise, advanced technology, and compassionate care for both local and international patients. Its strong reputation makes it a preferred destination for patients from across the region, including Indonesia, Singapore, Thailand, and beyond.
Gleneagles Hospital Penang's commitment to world-class standards in patient safety, clinical quality, and service excellence is demonstrated by its accreditations from the Joint Commission International (JCI) and the Malaysian Society for Quality in Health (MSQH).
Key Advantages:
- Comprehensive Medical Specialties: Offering a wide range of services, including Oncology, Cardiology, Orthopaedics, Gastroenterology, Paediatrics, Health Screening, and more.
- Experienced Multidisciplinary Medical Teams: Supported by highly skilled specialists and sub-specialists who utilize modern diagnostic and treatment technologies.
- International Patient Services: Providing integrated services to ensure a smooth and stress-free experience, from appointment scheduling and visa assistance to airport transfers.
- Strategic Location:Located in the heart of Penang with direct flight access from major cities in Southeast Asia.
Centres of Excellence:
- Oncology (Cancer)
The hospital's Comprehensive Cancer Centre offers personalized treatment plans for both solid and blood cancers. Patients benefit from the combined expertise of sub-specialists in the fields of breast, brain, gastrointestinal, gynaecological, hepatobiliary (liver and bile duct), and urological cancers, utilizing the latest medical, surgical, and radiation oncology approaches. - Cardiology (Heart)
As a regional cardiac referral hub, the heart centre provides a full range of diagnostic and interventional services. Its services include structural heart repairs, arrhythmia (heart rhythm disorder) treatments, and congenital heart care for both adult and paediatric patients. - Orthopaedics (Bone & Joint)
With one of the largest orthopaedic teams in the Northern Region of Malaysia, this centre offers cutting-edge solutions in spine surgery, joint replacements, trauma care, and sports injuries. Its excellence is enhanced by the use of robotic-assisted techniques and dedicated rehabilitation support.
2. Island Hospital
Established in 1996, Island Hospital has grown into one of Penang’s leading hospitals and is part of the internationally recognized IHH Healthcare network. With a capacity of 600 beds, it serves both local and international patients, especially from Southeast Asia, including Indonesia. Island Hospital is renowned for its high medical standards, safety protocols, patient-friendly environment, and continuous innovation in medical technology and care delivery.
Key Highlights:
Medical tourism focus: Over 50% of Island Hospital’s patients come from overseas, with a significant number from Indonesia. To support this, the hospital provides comprehensive international patient services, starting even before arrival. The International Patient Services team assists with medical triaging, appointment scheduling, airport transfers, accommodation arrangements, and medical evacuation when necessary. They also help with visa extensions and continue to provide support after departure, including medication delivery.
Centers of excellence:
Island Hospital is proud to be recognised by the Australian Council on Healthcare Standards (ACHS) for its steadfast commitment to delivering the highest quality of patient care. This esteemed accreditation reaffirms the hospital’s dedication to excellence in healthcare and service.
In November 2023, this commitment was further recognised with the International Centre of Excellence Certificate for Cancer Care Services. The following year, in 2024, Island Hospital received the same prestigious recognition for its Cardiology services.
Most recently, in 2025, Island Hospital earned the top ranking for Penang in Newsweek’s World Best Hospitals – Malaysia, further cementing its reputation for outstanding healthcare.
Superior diagnostic technology: Island Hospital has made significant investments in cutting-edge technology to ensure fast and accurate diagnoses, including:
- Siemens CT SOMATOM Drive CTA Cardiac Scan Time: 0.25 to 1 second: Island Imaging’s Dual Source CT system uses two X-ray tubes and detectors for ultra-fast, high-resolution scans — ideal for cardiac, trauma, and pediatric cases, even in patients with high heart rates or obesity. Technologies like Turbo Flash and Tin Filter enable low-dose imaging without compromising quality. Whole-body scans are completed in seconds, improving comfort for all patients. AI-powered FAST automation streamlines workflow, while high temporal resolution (up to 66 ms) allows cardiac scans without beta-blockers, with CTA scans done in just 0.25 to 1 second.
-
PET/CT: The most advanced molecular imaging technology available for early detection, staging, and monitoring treatment response in cancer care.
Comprehensive services: A fully equipped health screening center offers a one-stop solution, allowing patients to complete all necessary tests in one location. This streamlined approach saves time and provides same-day results, without the need to visit multiple facilities. Island Hospital offers seamless end-to-end care.
3. Pantai Hospital Penang
Part of the IHH Healthcare group, Pantai Hospital Penang is recognized for its specialized and focused approach to care, making it a referral center for specific conditions in Northern Malaysia. With 212 beds and more than 60 resident specialists, the hospital offers a more personalized and intimate healthcare experience.
Key Highlights:
Stroke Center of Excellence: The hospital is best known for its stroke care capabilities, featuring a Stroke Rapid Response Team, 24-hour CT and MRI access, and the availability of thrombolysis therapy for acute ischemic stroke treatment.
Specialist focus areas: Besides stroke care, its expertise also focuses on the following areas:
- Cardiology & Cardiothoracic Surgery: A comprehensive range of heart treatments, from coronary interventional procedures to bypass surgery.
- Oncology: Integrated cancer care with radiotherapy and chemotherapy services.
- Urology: Management of urinary tract conditions with advanced treatments.
Muslim-friendly environment: A unique non-medical advantage, Pantai Hospital Penang ensures a culturally sensitive experience for Muslim patients. Facilities include JAKIM-certified halal kitchens, suraus (prayer rooms), and Qibla direction indicators in every room. Staff are trained to accommodate the cultural and spiritual needs of Muslim patients, making the hospital an especially comfortable choice for Indonesian visitors.
Conclusion
Based on the various factors mentioned, it’s no surprise that many Indonesians choose to seek medical treatment abroad, especially in Penang, Malaysia. The combination of affordable costs, efficient healthcare systems, advanced medical technology, and proximity in terms of distance and language makes Penang a top choice for Indonesian patients seeking quality medical care.
With leading hospitals such as Gleneagles Penang, Island Hospital, Pantai Hospital Penang, and other facilities under the IHH Healthcare group, patients have access to world-class healthcare tailored to their specific needs. If you’re considering receiving medical treatment from one of the top hospitals in Penang, be sure to choose the one that best fits your medical condition and personal requirements. With the right information, you can make a well-informed decision and receive the best care possible for your health.
Sources:
https://islandhospital.com/customer-service?utm_source
https://islandhospital.com/why-choose-island-hospital/
https://www.alvarezandmarsal.com/sites/default/files/2024-04/Malaysia%20Medical%20Tourism%20report%20-%20revised%20-%20April%2024%2C%202024.pdf?utm_source
https://en.wikipedia.org/wiki/Gleneagles_Hospital_Penang?utm_source
https://gleneagles.com.my/penang?utm_source
https://gleneagles.com.my/medical-a-z/tomotherapy?utm_source
https://islandhospital.com/?utm_source
https://en.wikipedia.org/wiki/Island_Hospital?utm_source
https://islandhospital.com/about-us/?utm_source
https://en.wikipedia.org/wiki/Pantai_Hospital_Penang?utm_source
https://www.vaidam.com/doctors/malaysia/gleneagles-hospital-penang?utm_source